Credorax Bank Ltd.

IT Support Specialist

Job Locations MT-Valletta
Posted Date 1 month ago(23/01/2018 15:56)
Job ID
# of Openings
Information Technology


We are looking for a self-motivated candidate with excellent problem-solving skills. Reporting to the local IT Support Manager, the IT Support Specialist will form part of a wider team of IT professionals across our offices in Malta and Israel, offering end-user support through a ticketing system and by interacting directly with people.


  • Provide first level contact and convey resolutions to employee issues, by administering our ticketing system, providing feedback and resolution of issues;
  • Installing, configuring, and maintaining computer hardware, operating systems and applications, possibly using automated tools for mass deployment;
  • Support of new applications, both desktop and server based;
  • Escalate unresolved queries to the next level of support (internal and external interaction);
  • Support Employees to ensure proper use and function of apps and hardware;
  • Updating our Internal news-feed portal with announcements;
  • Document policies, procedures and technical guides on our online knowledge management portal;
  • Basic troubleshooting of network connectivity;
  • Providing remote assistance and support, over the phone or by using tools such as team-viewer;
  • Maintaining an updated inventory for IT Assets;
  • Ability to work on-call for critical issues as required;
  • Working on company-wide projects, as designated by the IT Team;
  • Preserve and grow knowledge of help-desk procedures, products and services.


Qualifications/Technical Requirements:

  • Hold Degree in BSC Information Technology, and ideally Microsoft MCITP;
  • Have at least 3 years’ experience working with Windows Servers and Microsoft Active Directory services (Group Policies, Users and Groups, Forests and Trusts, Domain Controllers), File services and user management profiling;
  • Expertise in cloud services, including Google G Suite experience and Office 365;
  • Expertise in Smartphones (Android, iOS, Microsoft) application support and setup, troubleshooting, setting up of applications;
  • Experience in mass deployment for software automation and imaging (using tools such as Acronis and PDQ);
  • Experience with Windows OS, and Anti-Virus security tools;
  • Experience with Virtualization and backup solutions;
  • Experience with monitoring tools, Internet and WAN connectivity considered a plus;
  • Experience configuring and maintaining cloud based PBX, telephone systems and handsets considered a plus;
  • Website and/or Content management and Windows Scripting experience will be considered a plus.

Other required skills:

  • A self-driven individual, with the ability to be creative with solutions and suggestions for continuous improvement to add value to the IT function;
  • A Helpful and supportive customer-centric approach, with a ‘can do’ attitude;
  • Previous experience in a corporate or financial services environment is highly desirable;
  • Fluent English language skills required;


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